Privacy Policy Last updated: 01/01/2026

1. Information We Collect

When you book a consultation or register for a service, we collect: name, email, phone number, and business information (company name, industry).

We do not store payment information — all transactions are processed through third-party payment gateways (VNPAY, MoMo, ZaloPay).

2. How We Use Your Information

We do not sell, share or transfer personal data to third parties for marketing purposes.

• To deliver services you have registered for
• To contact you for consultation
• To improve user experience on our website
• To send updates about courses and events (with your consent)
• To comply with Vietnamese law

3. Data Retention

After the retention period, data is permanently deleted or anonymized.

• Customer data: minimum 5 years per accounting regulations
• Student data: retained while student has an account + 2 years after graduation
• Cookie data: maximum 13 months
• You have the right to request deletion of personal data at any time

4. Data Security

Data is encrypted with SSL/TLS in transit and AES-256 at rest.

Only authorized personnel can access customer data.

5. Your Rights

Right to object — refuse data processing for marketing purposes

• Right to access — view your stored personal data
• Right to correction — request correction of inaccurate information
• Right to deletion — request account and data deletion

6. Cookies

Our website uses cookies to: remember your selected language, track login sessions, analyze traffic (anonymized Google Analytics).

You can disable cookies in your browser — some features may be limited.

7. Policy Changes

We may update this policy over time. Significant changes will be notified by email 30 days before taking effect.

8. Contact

We respond within 48 business hours.

• Email: hello@loops.vn
• Address: Ho Chi Minh City, Vietnam
• Hotline: 0901 234 567